IT Technical Support (Entry-Level)

Job Summary

The IT Technical Support position provides technical assistance for hardware, software, systems, networks, and other technology-related concerns. The role supports troubleshooting, system maintenance, basic programming, and day-to-day technical operations while collaborating with employees across different business functions. Depending on business needs, the position may also support operational and warehouse activities.

Job Description

• Provide technical support for computers, software, networks, systems, and other IT equipment.

• Troubleshoot hardware, software, connectivity, and system-related issues.

• Assist users with technical concerns and provide timely solutions.

• Perform basic system configuration, maintenance, testing, and documentation.

• Utilize basic coding and programming knowledge to support technical requirements and process improvements.

• Maintain records of technical issues, troubleshooting steps, and resolutions.

• Assist with system updates, software installations, and technology-related projects.

• Collaborate with internal teams to identify and resolve recurring technical issues.

• Potential Additional Duties: Assist with warehouse and operational activities when needed, including organizing, moving, and handling products.

• Support other business functions or operational tasks as assigned.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Computer Information Systems, or a related field preferred.

• Basic knowledge of coding or programming.

• Strong troubleshooting, analytical, and problem-solving skills.

• Good communication and interpersonal skills.

• Ability to work in both technical and operational environments.

• Strong attention to detail and organizational skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Willingness to support additional operational responsibilities when needed.

Salary: The starting salary for this full-time role ranges from $30,000 to $40,000 annually, depending on experience and qualifications. Compensation is competitive and aligned with California’s minimum wage standards, with opportunities for growth based on performance and contribution.

Note: Open to international candidates with valid U.S. work authorization, including F-1 CPT/OPT, EAD, and other applicable employment authorization.